Last updated on: August 15, 2026
All orders are processed within 1–2 working days (Monday to Friday, excluding bank holidays) after receiving your order confirmation email. You will receive a notification once your order has been dispatched.
We ship across the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout based on your location and chosen service.
| Shipping Service | Estimated Delivery Time | Cost |
|---|---|---|
| Standard UK Delivery (Royal Mail / Evri) | 2–4 Working Days | £3.99 (Free over £50) |
| Express UK Delivery (DPD / Tracked 24) | Next Working Day | £6.99 |
Once your order is dispatched, you will receive an email containing your tracking reference. You can track your parcel directly on the courier’s website.
Please inspect your parcel upon delivery. If your item arrives damaged, defective, or incorrect, please notify us within 14 days of receipt so we can arrange a replacement or refund.
If you have any questions regarding your delivery, please reach out to our support team at support@stepfastik.com.